SHIPPING & RETURNS
SHIPPING POLICY
Each order takes a minimum of 24 hours from the confirmation of order. Delivery durations depend on your location and type of shipping selected at check out.
Orders received after 5pm will be considered placed only the next working day. The delivery will be processed only the day after.
Sundays and Public holidays are not regarded as business days. Please consider extra working days around festivals and public holidays.
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Large orders/bulk orders (above 20 items) would take longer. We will confirm the duration of delivery via call or email.
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The total shipping charges will be calculated at checkout based on the type of delivery selected and the final weight / volume of the package to be delivered.
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RETURN/REFUND & EXCHANGE POLICY
Thank you for purchasing our products at Sarvana.
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At Sarvana, our goal is to provide our customers with high quality products and an impeccable experience.
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As a retailer of perishable food items, we are unable to accept returns. However, if you have any issues or complaints with your purchase, please contact us immediately upon receiving your order. We are here to help.
We do hope that you will be pleased with your purchase. However, if upon delivery the products are damaged, different from the one you have ordered, or incomplete when you receive it, please notify us immediately for investigation by sending an email at contact@sarvana.co.in or call us on +91 9136863102
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Please email us with your Name, Order Number, Delivery Address. Please specify a valid reason with an image of the damaged or incorrect product.
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All our products are made and packed with extreme care to make sure you receive them in their best condition. In case of incorrect orders or any damages caused to your products, we can provide a refund only in the form of store credit. No monetary refund will be provided in case of returns. We will not be liable to entertain any complaint concerning any aspect of the received order that is not raised within 24 hours of delivery by us.
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We have made every effort to display as accurately as possible the look of our products that appear on our website and also to ensure the colours of packaging on screen are as close as possible to the colours of the actual packaging. However, the colour of the actual product and packaging you see on your screen will depend on your monitor, your screen settings and resolution.
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We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and / or the package is refused by the recipient.
DELIVERY POLICY
We are based in Mumbai and since our products are perishable food items we only deliver in Mumbai as of now.
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Our products are heat sensitive and perishable with a shelf life, so please make sure you are available to accept delivery at the promised time by the delivery partner. In case you are sending a gift, please provide the complete address including the pin-code and contact details of the receiver. We would also request you inform the receiver to accept the order in advance. This will help us ensure easy and timely delivery. We do not offer COD services to any location.
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In case your product has melted or softened in transit, you have nothing to worry about. Keep it in the refrigerator for 30 minutes. (Please note: if a product melts in transit, we will not be able to replace it)
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Our delivery partner will attempt to deliver the package thrice before they return it to us. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and / or the package is refused by the recipient.
CANCELLATION POLICY
Cancellations are possible only within 12 hours of placing your order as we prepare all the products fresh for your order. Sunday is considered as a holiday.
Please send us a request by sending an email at contact@sarvana.co.in only. A refund for a successfully cancelled order will be made only in the form of a refund and will be processed after confirmation of cancellation.
Feel free to contact us if you have any queries by sending an email at contact@sarvana.co.in or call us on +91 9136863102